Mphasis Walk-in Drive 2026: Hiring Customer Care Executives | Mangaluru | 21 – 25 April | Graduate Freshers Eligible

Offcampusready April 20, 2026

Introduction:

Are you a fresh graduate looking to kickstart your career with a global leader in cloud and cognitive-led enterprise solutions? Mphasis, a "Great Place to Work" certified organization, has officially announced a mega Walk-in Drive for 2026 at its Mangaluru campus. This recruitment event is focused on the Customer Care Executive (Voice Process) role, seeking motivated individuals who want to excel in an international customer-facing environment.

Scheduled from 21 April to 25 April 2026, this drive is a golden opportunity for graduates in Mangaluru to join a company known for its world-class infrastructure and employee-centric culture. If you have a passion for customer service, excellent communication skills, and are eager to work in a global setting, this walk-in drive is your direct path to a stable and rewarding corporate career.

Mphasis Walk-in Drive 2026 – Recruitment Overview

Category	Details
Organization	Mphasis Limited
Job Role	Customer Care Executive
Job Category	Walk-in Drive
Experience	Freshers (0 – 1 Year)
Qualification	Any Graduate (Full-time)
Salary / CTC	Best in Industry
Walk-in Date	21 April – 25 April 2026
Job Location	Mangaluru, Karnataka

Detailed Venue & Timing Information

Candidates are requested to report to the Mphasis office within the Mangaluru IT hub. Ensure you carry all necessary documents for on-the-spot screening.

Venue Address: Mphasis Limited, Techbay, Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangaluru, Karnataka 575001.
Interview Dates: Monday to Friday, 21st April to 25th April 2026.
Reporting Time: 10:30 AM – 5:00 PM.

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Role & Responsibilities: Customer Care Executive

As a Customer Care Executive at Mphasis, you will be the face of the company for global clients. Your core responsibilities will include:

Query Resolution: Responding to customer queries via inbound/outbound calls and emails within defined Service Level Agreements (SLAs).
Process Knowledge: Utilizing the internal knowledge base to perform tasks as per the defined process and ensure accurate information delivery.
Interaction Tracking: Recording every customer interaction using the client system with proper classification for future reference.
Customer Satisfaction: Following up and ensuring the closure of interactions to maintain high levels of customer satisfaction.
Shift Adherence: Ensuring consistency and productivity during assigned shift hours, maintaining organizational Key Performance Indicators (KPIs).

Detailed Eligibility Criteria

Mphasis is looking for candidates who can effectively communicate and adapt to a fast-paced environment:

1. Educational Background:

Degree: Must be a Graduate in Any Discipline (B.Com, B.Sc, B.A, BBA, etc.).
Status: Graduates from recent batches (2024, 2025, 2026) are highly encouraged to apply.
Skills: Candidates should be comfortable clearing the Voice & Accent (V&A) and online typing tests.

2. Mandatory Core Competencies:

Communication: Fluent in spoken and written English with effective business communication skills and a neutral accent.
Tech Proficiency: Intermediate skills in operating a computer and using MS Office (Excel, Word, PowerPoint).
Listening: Active listening and probing skills to understand customer needs accurately.
Mindset: Passionate about customer service and comfortable with rotational shifts, including Night Shifts.

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Working Specifications & Benefits

Mphasis offers a professional work environment with the following specifications:

Shift Time: Flexible for night shifts (e.g., 6:30 PM to 3:30 AM or 7:30 PM to 4:30 AM).
Transport: Two-way cab facility provided up to 25 kms from the office location (applicable for night shifts only).
Work Week: Standard working days with weekly offs (rotational).
Growth: A clear career path with opportunities to move into senior roles based on performance.

Mandatory Documents for the Interview

To ensure a smooth registration process at the venue, please carry the following:

Updated Resume: (2 Hard Copies).
Identity Proof: Original Aadhaar Card and PAN Card are mandatory for entry.
Academic Records: Copies of your Graduation mark sheets and degree certificate.
Photographs: Carry 2 recent passport-size photographs.

Selection Process

The walk-in recruitment process typically follows these stages:

Initial Screening: Assessment of basic eligibility and communication skills.
V&A and Typing Test: Evaluating your voice clarity, accent neutrality, and typing speed (Intermediate level).
Technical/Ops Interview: A deep dive into your problem-solving mindset and suitability for the voice process.
Final HR Discussion: Discussion regarding salary, benefits, and onboarding formalities.

Frequently Asked Questions (FAQ)

Q1: Is this a permanent Work From Home (WFH) job?

A: No, this is an on-site role at the Mphasis office in Mangaluru (Morgansgate).

Q2: Can I apply if I have an active backlog?

A: The official notification generally requires candidates to have completed their graduation. It is best to have all your results declared before attending.

Q3: What is the expected salary for freshers at Mphasis?

A: Mphasis provides a "Best in Industry" salary package for freshers, often complemented by performance-based incentives and night shift allowances.

Q4: Is there any registration fee to attend this drive?

A: No. Mphasis is a professional organization and never charges any fee for the recruitment process.