Genpact Walk-In Drive 2026: Hiring for Customer Service Roles | Freshers | Patna

Offcampusready March 30, 2026

Introduction:

Are you ready to join a global professional services firm that is at the cutting edge of AI and digital innovation? Genpact has announced an exciting Walk-In Drive for 2026 in Patna, Bihar. This drive is aimed at recruiting talented individuals for Customer Service Roles. Genpact is home to over 140,000 bold thinkers who solve complex business challenges for global enterprises. If you have a passion for problem-solving and a customer-centric mindset, this is your chance to accelerate your career with world-class mentorship.

In this comprehensive guide, we provide everything you need to know about the walk-in date, reporting venue, detailed eligibility criteria, and the responsibilities you will handle in this role.

Genpact Walk-In Drive 2026 – Details Overview

Criteria	Information
Job Role	Customer Service Roles
Job Category	Walk-in Drive
Job Location	Ahmedabad (Posting)
Venue Location	Patna, Bihar
Experience	0 – 2 Years
Salary / CTC	Best In Industry
Walk-In Date	04 April 2026

Detailed Eligibility & Qualifications

Genpact is looking for graduates who possess excellent communication skills and a willingness to learn.

Minimum Qualifications:

Education: Any graduate can apply for this role. However, please note that Law graduates and Diploma holders are not eligible for this specific drive.
Experience: The drive is open to freshers and candidates with up to 2 years of experience in the customer service domain.
Language Proficiency: Fluency in the English language is mandatory for this role.

Preferred Qualifications:

Analytical Skills: Strong probing skills and the ability to analyze and understand complex customer needs.
Communication: Excellent proficiency in written English with a neutral English accent.
Flexibility: Candidates should be comfortable working on a flexible schedule, which includes weekend shifts.

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Roles and Responsibilities

As a Customer Service professional at Genpact, you will be the face of the company for global clients. Your primary responsibilities will include:

Customer Support: Responding to customer queries and concerns effectively and professionally.
Data Collection: Providing support for data collection to enable account recovery for end users.
Process Knowledge: Maintaining a deep and updated understanding of client processes and internal policies.
Technical Support: Reproducing customer issues and escalating product bugs to the technical team.
Critical Thinking: Exhibiting a high capacity for critical thinking and analysis to provide the best customer experience.
Collaboration: Working independently while also being a strong contributor within a larger collaborative environment.

Check Out: Are you looking for more career opportunities in Gujarat? Don't miss our latest TCS Walk-In Drive 2026 for Back Office Operations!

Venue and Mandatory Documents

The walk-in drive will be conducted at the following location in Patna. Please ensure you carry all necessary documents for verification.

Interview Venue:

ICA Edu Skills, 1st Floor,

Om Sadan Opp – Rail Vihar,

Kankarbagh Main Rd,

Near Nalanda Medical College,

Patna, Bihar 800026.

Mandatory Documents to Carry:

Resume: 2 hard copies of your updated resume (Note: One photo must be pasted on the resume).
Photographs: 2 recent passport-size photographs.
Identity Proof: Your original Aadhar Card is mandatory for entry and verification.
Academic Proof: Carry copies of your graduation documents and ID proofs.

Why Choose Genpact?

Genpact is more than just a workplace; it is a values-driven culture built on integrity, inclusion, and curiosity. When you join Genpact, you:

Work with the Best: Join a global network of bold thinkers and problem-solvers.
Make an Impact: Drive meaningful change for global enterprises by solving challenges that matter.
Continuous Learning: Get access to hands-on experience and mentorship opportunities that help you stay ahead in the AI era.